Gainsight has an employee rating of 4.1 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).
I work with awesome people. Everyone is very helpful and, if they don't know an answer, they help find someone who does. My manager is very supportive and our exec team is passionate and has a clear vision.
Cons
Cost of living has increased 20-30%+ in the last two years and our pay has not changed. No 401(K) match is a bummer too. New benefit programs get introduced and while they're *nice* they don't solve the underlying issue.
Everyone’s always trying to help. Great human first culture. Open to suggestions on improvement/new ideas where possible. Fostering team engagement and new initiatives to maintain team engagement.
Professional Growth: As a Gainsight Employee, you'll have opportunities for professional growth and development. Gainsight values continuous learning and provides resources to help employees advance in their careers. Work-Life Balance: Gainsight understands the importance of work-life balance and strives to create an environment where employees can maintain a healthy equilibrium between their professional and personal lives. Positive Reputation: Gainsight has built a positive reputation within the industry. Being associated with a respected company can enhance your professional profile. Employee Wellbeing: They often have programs and initiatives that prioritize employee wellbeing, including health and wellness programs, which can contribute to a healthier, happier work environment.
Cons
Rapid Technological Changes: The tech industry evolves quickly, which means you may need to constantly update your skills and knowledge to keep up with the latest technologies. High Stress Levels: Technical support roles can be demanding, especially when dealing with complex issues or irate customers, which can lead to high stress levels.
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Company ratings over time
Ratings trend for the last 6 months (720 reviews)
Gainsight reviews FAQs
According to anonymously submitted Glassdoor reviews, Gainsight employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Gainsight. This rating has been stable over the past 12 months.
81% of Gainsight employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Gainsight 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.
Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gainsight layoffs and their outlook for job security at Gainsight in 2026.