Is Gallagher a good company to work for as a Client Services Manager (CSM)?

Client Services Manager (CSM) professionals working at Gallagher have rated their employer with 2.5 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Gallagher employees being 3.4 out of 5 stars. Search open Client Services Manager (CSM) Jobs at Gallagher now and start preparing for your job interview by browsing frequently asked Client Services Manager (CSM) interview questions at Gallagher .

Does Gallagher pay Client Services Manager (CSM) employees well?

Client Services Manager (CSM) professionals rate their compensation and benefits at Gallagher with 2.4 out of 5 stars based on 23 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Client Services Manager (CSM) salaries at Gallagher.

How happy are Client Services Manager (CSM) professionals working at Gallagher?

35% of Client Services Manager (CSM) employees at Gallagher would recommend their employer to a friend. This rating has decreased by 46% in the past 12 months. Client Services Manager (CSM) professionals have also rated Gallagher with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.1 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Gallagher?

Process Analyst (245) , Process Associate (172) , Account Manager (122) , Client Services Manager (107) , Analyst (101) , Senior Process Analyst (94) , Claims Adjuster (91) , Sales Intern (91) , Account Executive (87) , Senior Resolution Manager (84) , Client Service Associate (72) , Producer (71) , Intern (67) , Consultant (62) , Resolution Manager (60)

What are the pros of working at Gallagher according to real employee reviews?

"Worked in several areas of the company and my co workers were really great people." ((in 311 reviews)); "They are flexible with working remote or hybrid and also making sure you can get good work/life balance." ((in 216 reviews)); "Benefits are good and reasonable from a OOP standpoint." ((in 189 reviews)); "flexible and can work from home" ((in 165 reviews)); "Great team and atmosphere." ((in 117 reviews))

What are the cons of working at Gallagher according to real employee reviews?

"Low salary compared to many other firms Timing and calculation of raises for non" ((in 281 reviews)); "low pay and hard to get bonus" ((in 254 reviews)); "I don't feel it has any But we may say some poor management of shift" ((in 220 reviews)); "got canceled and no training or experience received" ((in 122 reviews)); "Management boasts about the Gallagher Way yet these same managers do not abide by the tenets." ((in 80 reviews))

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Gallagher

Gallagher Client Services Manager (CSM) reviews

2.5

35% would recommend to a friend

(23 total reviews)

J. Patrick Gallagher Jr.

100% approve of CEO

46% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

2.7

Senior management

2.6

Career opportunities

2.4

Compensation and benefits

Client Services Manager (CSM) employees have rated Gallagher with 2.5 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Client Services Manager (CSM) professionals have an average working experience there. Gallagher is rated 31% below average by Client Services Manager (CSM) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

23 reviews

2.0

Apr 18, 2026

Could be a decent stepping stone...

Client services manager (csm)

Recommend

CEO approval

Business Outlook

Pros

work from home flexible hours

Cons

- personal lines is not a highly respected segment at Gallagher - value shifting to employees overseas - lots of changes being implemented - big push to focus on new business sales as a service team

3.0

Apr 14, 2026

Supportive management but low pay and high turnover

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Support of Management Growth opportunities Tools and resources to do your job Great work life balance

Cons

No annual bonuses On the lower end of pay compared to other companies Lots of pointless activities/task the company is constantly implementing that need to be addressed/closed out, but ultimately slow you down and cause more unnecessary work. High turnover and no actual replacement of that employee. They praise you but dont want to pay you outside small annual raises, despite how well you do.

1.0

Mar 20, 2026

Unorganized

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

The actual workers are knowledgeable

Cons

Management boasts about the Gallagher Way yet these same managers do not abide by the tenets. There is a buddy system with management. No gratitude for dedication or those who retain business. Workloads are unmanageable. Department managers have a canned comment to let them know if you need help. You ask for help and either they do not know the answer or they say they will check into it but never respond.

Viewing 1 - 3 of 23 Reviews

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Gallagher Client Services Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Could be a decent stepping stone...

Supportive management but low pay and high turnover

Unorganized

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