Question 1

Is Gallagher a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Gallagher have rated their employer with 3.0 out of 5 stars in 157 Glassdoor reviews. This is a lower than average score with the overall rating of Gallagher employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Gallagher now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Gallagher.

Question 2

Does Gallagher pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Gallagher with 3.1 out of 5 stars based on 157 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Gallagher.

Question 3

How happy are Customer Service (CSR) professionals working at Gallagher?

Accepted Answer

33% of Customer Service (CSR) employees at Gallagher would recommend their employer to a friend. This rating has decreased by 48% in the past 12 months. Customer Service (CSR) professionals have also rated Gallagher with a 2.9 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.8 rating for culture and values and 2.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at Gallagher?

Accepted Answer

Process Analyst (245), Process Associate (172), Account Manager (122), Client Services Manager (107), Analyst (100), Senior Process Analyst (94), Claims Adjuster (91), Sales Intern (91), Account Executive (87), Senior Resolution Manager (84), Client Service Associate (72), Producer (71), Intern (67), Consultant (62), Resolution Manager (60)

Question 5

What are the pros of working at Gallagher according to real employee reviews?

Accepted Answer

"Worked in several areas of the company and my co workers were really great people." ((in 302 reviews)); "They are flexible with working remote or hybrid and also making sure you can get good work/life balance." ((in 219 reviews)); "Benefits are good and reasonable from a OOP standpoint." ((in 190 reviews)); "work from home and flexible" ((in 172 reviews)); "Great team and atmosphere." ((in 112 reviews))

Question 6

What are the cons of working at Gallagher according to real employee reviews?

Accepted Answer

"Low salary compared to many other firms Timing and calculation of raises for non" ((in 272 reviews)); "low pay compared to other brokers" ((in 250 reviews)); "I don't feel it has any But we may say some poor management of shift" ((in 211 reviews)); "got canceled and no training or experience received" ((in 113 reviews)); "When your local manager is terrible, it’s difficult to find support or even someone willing to listen at regional and national levels." ((in 77 reviews))

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pay is terrible

Great team but challenging management

Decent workplace, but unclear promotion criteria

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