Gallagher Customer Service (CSR) reviews

3.0

33% would recommend to a friend

(157 total reviews)
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J. Patrick Gallagher Jr.

76% approve of CEO

27% positive business outlook

Customer Service (CSR) employees have rated Gallagher with 3.0 out of 5 stars, based on 157 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Gallagher is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

157 reviews
3.0
Jan 13, 2026

Insurance renewals

Recommend
CEO approval
Business Outlook

Pros

Benefits - annual leave and holiday buy Life insurance and health care plan Flexible when needing to work from home Knowledgable teams

Cons

Very statistic and target based. Figures is all that matters. Incredibly hard to hit bonuses Incredibly hard to get pay rises Not much acknowledgement for renewal teams and how much workload we have to do

Viewing 7 - 9 of 157 Reviews

Glassdoor has 5,428 Gallagher reviews submitted anonymously by Gallagher employees. Read employee reviews and ratings on Glassdoor to decide if Gallagher is right for you.