Is Gallagher a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Gallagher have rated their employer with 3.0 out of 5 stars in 157 Glassdoor reviews. This is a lower than average score with the overall rating of Gallagher employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Gallagher now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Gallagher .

Does Gallagher pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Gallagher with 3.1 out of 5 stars based on 157 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Gallagher.

How happy are Customer Service (CSR) professionals working at Gallagher?

33% of Customer Service (CSR) employees at Gallagher would recommend their employer to a friend. This rating has decreased by 48% in the past 12 months. Customer Service (CSR) professionals have also rated Gallagher with a 2.9 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.8 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Gallagher?

Process Analyst (245) , Process Associate (172) , Account Manager (122) , Client Services Manager (107) , Analyst (101) , Senior Process Analyst (94) , Claims Adjuster (91) , Sales Intern (91) , Account Executive (87) , Senior Resolution Manager (84) , Client Service Associate (72) , Producer (71) , Intern (67) , Consultant (62) , Resolution Manager (60)

What are the pros of working at Gallagher according to real employee reviews?

"Worked in several areas of the company and my co workers were really great people." ((in 316 reviews)); "They are flexible with working remote or hybrid and also making sure you can get good work/life balance." ((in 224 reviews)); "Benefits are good and reasonable from a OOP standpoint." ((in 189 reviews)); "flexible and can work from home" ((in 163 reviews)); "Great team and atmosphere." ((in 113 reviews))

What are the cons of working at Gallagher according to real employee reviews?

"Political and less salary" ((in 283 reviews)); "Low pay and company isn’t very willing to give raises (Nevada employees)" ((in 255 reviews)); "I don't feel it has any But we may say some poor management of shift" ((in 220 reviews)); "got canceled and no training or experience received" ((in 118 reviews)); "Management boasts about the Gallagher Way yet these same managers do not abide by the tenets." ((in 78 reviews))

Skip to content Skip to footer

Notifications

Gallagher

Gallagher Customer Service (CSR) reviews

3.0

33% would recommend to a friend

(157 total reviews)

J. Patrick Gallagher Jr.

76% approve of CEO

27% positive business outlook

Ratings by category

3.1

Compensation and benefits

3.0

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.7

Career opportunities

2.6

Senior management

Customer Service (CSR) employees have rated Gallagher with 3.0 out of 5 stars, based on 157 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Gallagher is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

157 reviews

4.0

Jul 19, 2025

A cog in the wheel

Account manager

Recommend

CEO approval

Business Outlook

Pros

- Diverse - Great culture in North Sydney - Corporate leadership

Cons

- Office location - Some companies don't want to work with an American Broker

Gallagher Response

10mo

We’re happy that you appreciate your experience at Gallagher. Our goal is to cultivate a strong and supportive culture. Thanks for your review.

2.0

Jul 17, 2025

Wasn't a fan of the culture and training

Account manager

Recommend

CEO approval

Business Outlook

Pros

At the time decent pay and work remote.

Cons

Any mistakes you make are seen as incompetence.

Gallagher Response

10mo

We strive to provide comprehensive learning programs that equip our employees for success. Your insights help us refine our training programs to better support career growth. Thanks for your feedback.

1.0

Jun 12, 2025

Terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Got paid, that's the only good thing.

Cons

The reviews on here from customer testimonials are appalling, they do not treat their staff well either. Poor standard of cleanliness in the communal areas and toilets (only two cubicles each for men/women), very quick to jump on you for making minor errors, and training is very poor leaving one ill-equipped to do the job.

Gallagher Response

Thank you for bringing this to our attention. We’re truly sorry to hear about your experience, this is not the type of environment we strive to create, nor does it reflects the values of the Gallagher Way. Please know that your voice matters. We are taking this feedback seriously and will escalate internally to ensure situations like this are always addressed and prevented.

Viewing 16 - 18 of 157 Reviews

Top companies for "Compensation and Benefits" near you

Aon

3.5★Compensation & Benefits

MetLife

3.6★Compensation & Benefits

New York Life

3.4★Compensation & Benefits

Marsh

3.6★Compensation & Benefits

Jobs at Gallagher

Customer Service Representative - Full Benefits Consulting

Licensed Customer Service Representative

Customer Service Representative

REMOTE - Client Service Specialist

REMOTE - Client Service Specialist

Gallagher reviews FAQs

Gallagher reviews Gallagher Customer Service (CSR) reviews

Gallagher

Gallagher Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A cog in the wheel

Wasn't a fan of the culture and training

Terrible

Top companies for "Compensation and Benefits" near you

Jobs at Gallagher

Gallagher reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Gallagher reviews FAQs

Jobs at Gallagher