Is Gallagher a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Gallagher have rated their employer with 3.0 out of 5 stars in 157 Glassdoor reviews. This is a lower than average score with the overall rating of Gallagher employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Gallagher now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Gallagher .

Does Gallagher pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Gallagher with 3.1 out of 5 stars based on 157 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Gallagher.

How happy are Customer Service (CSR) professionals working at Gallagher?

33% of Customer Service (CSR) employees at Gallagher would recommend their employer to a friend. This rating has decreased by 48% in the past 12 months. Customer Service (CSR) professionals have also rated Gallagher with a 2.9 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.8 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Gallagher?

Process Analyst (245) , Process Associate (172) , Account Manager (122) , Client Services Manager (107) , Analyst (101) , Senior Process Analyst (94) , Claims Adjuster (91) , Sales Intern (91) , Account Executive (87) , Senior Resolution Manager (84) , Client Service Associate (72) , Producer (71) , Intern (68) , Consultant (62) , Resolution Manager (60)

What are the pros of working at Gallagher according to real employee reviews?

"Worked in several areas of the company and my co workers were really great people." ((in 317 reviews)); "They are flexible with working remote or hybrid and also making sure you can get good work/life balance." ((in 217 reviews)); "Benefits are good and reasonable from a OOP standpoint." ((in 189 reviews)); "Flexible work from home" ((in 158 reviews)); "Great team and atmosphere." ((in 114 reviews))

What are the cons of working at Gallagher according to real employee reviews?

"Political and less salary" ((in 283 reviews)); "Low pay and company isn’t very willing to give raises (Nevada employees)" ((in 251 reviews)); "I don't feel it has any But we may say some poor management of shift" ((in 216 reviews)); "got canceled and no training or experience received" ((in 120 reviews)); "Management boasts about the Gallagher Way yet these same managers do not abide by the tenets." ((in 76 reviews))

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Gallagher

Gallagher Customer Service (CSR) reviews

3.0

33% would recommend to a friend

(157 total reviews)

J. Patrick Gallagher Jr.

76% approve of CEO

27% positive business outlook

Ratings by category

3.1

Compensation and benefits

3.0

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.7

Career opportunities

2.6

Senior management

Customer Service (CSR) employees have rated Gallagher with 3.0 out of 5 stars, based on 157 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Gallagher is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

157 reviews

4.0

Jan 23, 2025

Good place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexible hours and hybrid work

Cons

Annual merit increases aren’t great

Gallagher Response

Thank you for your feedback! We understand how important compensation is and remain dedicated to providing competitive packages that meet the needs of our team.

3.0

Jan 21, 2025

Buy a company for billions and layoffs right after

Account manager

Recommend

CEO approval

Business Outlook

Pros

My direct team was the best case scenario

Cons

They are a sales company and will lay off anyone and everyone if they are not in a sales role.

Gallagher Response

Thank you for bringing this to our attention. We’re truly sorry to hear about your experience, this is not the type of environment we strive to create, nor does it reflects the values of the Gallagher Way. Your insights help us grow and continue building a better workplace for all.

4.0

Dec 28, 2024

Wage review annually

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Laid back company and give yourself time to learn

Cons

Wages review only once a year

Viewing 22 - 24 of 157 Reviews

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Gallagher Customer Service (CSR) reviews

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Good place to work

Buy a company for billions and layoffs right after

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