Gap reviews

3.8

70% would recommend to a friend

(10,069 total reviews)
avatar

Mark Breitbard

72% approve of CEO

58% positive business outlook

Gap has an employee rating of 3.8 out of 5 stars, based on 10,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
3.0
May 19, 2013
Recommend
CEO approval
Business Outlook

Pros

1- discount is amazing 50% off reg, 10% off sale/clearance at Old Navy and Banana 2- many different positions to learn (cash, merch, sales associate, back stocking/shipment) 3- family-like environment 4- really fun "special project" shifts and overnights 5- employee support program for any traumatic experiences you happen upon while working there 6- You can take shifts at other Gap stores (the store I took shifts at was way better and really respected my work ethic more than my home store) 7- amazing holiday/peak season hours (20-30+)

Cons

1- If you aren't management, then you're on the bottom rung and don't matter 2- the discount policy is RIDICULOUSLY strict (your parents can't even pull out a debit card to pay for your purchase if you use your discount, which is why I was terminated) 3- little to no room for advancement 4- high stress during corporate visits-- I was yelled at in front of customers because I helped them out instead of folding down the front table ahead of a possible visit. The customer proceeded to apologize, tell me that I was an amazing associate, and gave the manager an earful for misconduct 5- floor set changes every two days (new collections for KBM every two weeks) 6- If you take a shift at another store, the GM will rip you a new one 7- If a manager from bigger store wants to "recruit" you because you do great work and need more hours, your GM and him/her will have a shouting match, after which your GM will tell you that s/he would prefer it if you "don't take shifts there anymore" 8- After the holiday season, your hours will drop from 20+ weekly to 4/wk 9- they check to see how often you use your employee discount, and if you spend over a certain amount, they will call you into a meeting with an LP agent and discuss your spending habits (they believe that you may be purchasing items for a friend and making profits or being paid back) 10- Ooooh, you can't switch shifts either, you have to give a few days "notice" along with a written note and reasons as to why you want to switch, then the switch has to be "approved"

5.0
Nov 6, 2011
Recommend
CEO approval
Business Outlook

Pros

Really care about employee growth and development. Managers spend a lot of time with their employees providing guidance and mentoring. Great values as to the role of the corporation in the larger world community. Senior Management is smart and competent.

Cons

Pay in retail generally is not that great. Limit as to how far can be promoted because of cut backs at Director and above level. Very young (like 20s and early 30s) employee population who can be arrogant that they know it all.

5.0
Jun 10, 2010
Recommend
CEO approval
Business Outlook

Pros

The Gap stores I have worked at consistently have management that is willing to work with you and your schedule (I am a student, so that is key for me). Other associates are friendly and typically, everyone gets along. Working for Gap has been a job that I have kept longer than others specifically because of the positive work environment and the fact that when they hire employees, they treat them well and employees stick around, which is not common in retail. I also know that benefits are offered to employees, which is pretty great, but I do not have the need to take part.

Cons

Management at my store has changed fairly often since I began working there, but they have now brought back a former manager who has done the best job, so it has all worked out in the end.

Viewing 10066 - 10068 of 10,069 Reviews

Glassdoor has 10,681 Gap reviews submitted anonymously by Gap employees. Read employee reviews and ratings on Glassdoor to decide if Gap is right for you.