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Gateway Ticketing Systems

Engaged Employer

Gateway Ticketing Systems reviews

3.4

61% would recommend to a friend

(71 total reviews)
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Michael Andre

61% approve of CEO

49% positive business outlook

Gateway Ticketing Systems has an employee rating of 3.4 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gateway Ticketing Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

71 reviews
3.0
Nov 30, 2018

Make sure you know what you're getting into here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most people here are great. The building is also nice. They're in a very interesting industry space. There are other good aspects especially for certain roles.

Cons

Be cautious and make sure you ask details about your role, how you'll be evaluated, how decisions are made that will affect you, and how aligned are the different departments. Transparency is great at the company level, you always know how we're doing. On the other hand, decisions and issues happening right above you in the hierarchy are absolutely not transparent. And that affects your day to day much more. The departments are not well aligned on goals,processes, and direction. There is a lot of friction and politics between the different groups for a company so small. You definitely feel an "us and them" vibe all around. It takes a lot of energy to get a decision made and even more to make sure you're in the loop if that decision changes... especially at the 11th hour. The Product department says they're agile but they are most certainly waterfall from what I've seen. Don't be blinded by the best places to work in PA marker, ask questions during the interview.

5.0
Oct 10, 2018

Coming here was the best career decision I've made

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I feel respected and appreciated for what I do, to me this is the biggest Pro there can be. The benefits are equal to or better to what I have found at other employers. Plenty of PTO and flexible scheduling to allow for work-life balance and I feel there is definitely a family first attitude.

Cons

I feel that operationally sometimes we can't get out of our own way and that there can be too many spoons in the soup. I'd also argue that there isn't enough understanding internally for what our customers go through. Of course that does also work both ways, but at the end of the day "The Customer is Always Right". These are minor critiques though and I would gladly deal with this in exchange for what I feel is the best place I have worked in my career.

Viewing 43 - 45 of 71 Reviews

Glassdoor has 78 Gateway Ticketing Systems reviews submitted anonymously by Gateway Ticketing Systems employees. Read employee reviews and ratings on Glassdoor to decide if Gateway Ticketing Systems is right for you.