It is like watching chickens running around with their heads cut off.
Pros
Benefits and pay were decent for a call center. Insurance coverage along with 401k options was a plus over companies in the area.
Cons
Lack of knowledgeable leadership. Upper management could be heard screaming at supervisors. Supervisors lacked on floor experience and still expected to supervise! ? Job training was a joke, last minute tool training before hitting the floor, trainers had no practical knowledge of processes during phone calls, and once you hit the floor all training had to be thrown out the window. Internal help desk even for a contracted new project were near useless and would give bad advice or even disconnect. Flip flopped on policies that it took about 8 months for leadership to agree on. Bi - lingual skilled employees were mistreated by denial of shift changes, shift swapping, and taking the majority of calls that did not require a second language. Site basically changed their advertised hours and shifts. Reason why many people chose to work at the site was for Mon - Friday only. They changed the to a 24 / 7 site and during shift bid forced employees to take weekend shifts that they never agreed to.