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General Dynamics Information Technology

Engaged Employer

General Dynamics Information Technology Customer Service (CSR) reviews

3.7

66% would recommend to a friend

(260 total reviews)

Amy Gilliland

81% approve of CEO

75% positive business outlook

Customer Service (CSR) employees have rated General Dynamics Information Technology with 3.7 out of 5 stars, based on 260 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. General Dynamics Information Technology is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

260 reviews
1.0
Oct 21, 2012
Recommend
CEO approval
Business Outlook

Pros

You will always get your 40 hours, unless you get laid off of course.

Cons

Supervisors talk about you behind your back, it is not a job for people with children as you get attendance points for everything, and by no way possible do you want to be a temorary employee as they work you like crazy but you get no benefits.

1.0
Mar 18, 2012
Recommend
CEO approval
Business Outlook

Pros

free health insurance (basic), dental and vision offered for average cost, was close to my home so minimal gas was used.

Cons

What can you have at your desk? nothing. no paper, food, pens...nothing but a dry erase board and pens (and if your pens ran out, sorry, u have to buy any more on your own), and a drink with a lid on it. We were told we could have hard candy (i.e. no chocolate, etc) and I was written up for a packet of hard candy. there were no locks on the desks, and then they proceeded to lock every one in the building. Cell phones were allowed to be used in one room in the entire building, or else they would fire you immediately. Sure, I understood the reasons, since Vangent is the home of 1800medicare, there is sensitive information that needs to be protected, but honestly, Ive worked at banks with less security than this. Went on as temporary, and then at the end of the temporary time (about 6 months) we were told we had to do a shift bid. the schedule I was hired for was not going to be promised to me. It can be difficult with children to be hired on one schedule, and then told you cant keep the schedule. It basically forced me to have to quit or use what pay I was getting on daycare, which means I'd be working for free. My supervisor was great, she is the only reason I stayed as long as I did, she consistently went to bat for her employees and that was appreciated. Before I left, there was a newspaper article saying that the company may not last beyond next year, and so many of us decided to leave before they closed down. Its going to serve you well if you NEED insurance, or NEED to go back to work, but long term? May be best to be laid off and collect unemployment, sorry to say.

Viewing 259 - 260 of 260 Reviews

Glassdoor has 5,395 General Dynamics Information Technology reviews submitted anonymously by General Dynamics Information Technology employees. Read employee reviews and ratings on Glassdoor to decide if General Dynamics Information Technology is right for you.