Is General Dynamics Information Technology a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at General Dynamics Information Technology have rated their employer with 3.7 out of 5 stars in 260 Glassdoor reviews. This is a lower than average score with the overall rating of General Dynamics Information Technology employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at General Dynamics Information Technology now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at General Dynamics Information Technology .

Does General Dynamics Information Technology pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at General Dynamics Information Technology with 3.7 out of 5 stars based on 260 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at General Dynamics Information Technology.

How happy are Customer Service (CSR) professionals working at General Dynamics Information Technology?

66% of Customer Service (CSR) employees at General Dynamics Information Technology would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated General Dynamics Information Technology with a 3.7 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at General Dynamics Information Technology?

Customer Service Representative (240) , Systems Administrator (112) , Software Engineer (78) , Project Manager (77) , Systems Engineer (58) , Network Engineer (50) , Program Manager (44) , Senior Software Engineer (43) , Analyst (42) , Customer Service Representative (CSR) (42) , Intelligence Analyst (40) , Senior Network Engineer (36) , Senior Systems Administrator (35) , Senior Systems Engineer (35) , Help Desk Technician (34)

What are the pros of working at General Dynamics Information Technology according to real employee reviews?

"Also have good benefits and 401k." ((in 583 reviews)); "The pay was good but didn't last long since they lost the contract due to dishonesty." ((in 327 reviews)); "The people are great and supportive" ((in 228 reviews)); "Flexibility and good work life balance" ((in 110 reviews)); "Good salary and they encourage and pay for elevating your personal skill level." ((in 107 reviews))

What are the cons of working at General Dynamics Information Technology according to real employee reviews?

"Management is poor and bottle necks completion of work." ((in 220 reviews)); "to many managers and levels of managment" ((in 81 reviews)); "No bonuses and no raises." ((in 48 reviews)); "Lack of community and communication" ((in 40 reviews)); "Hourly pay sucked and favoritism was annoying." ((in 13 reviews))

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General Dynamics Information Technology

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General Dynamics Information Technology Customer Service (CSR) reviews

3.7

66% would recommend to a friend

(260 total reviews)

Amy Gilliland

81% approve of CEO

75% positive business outlook

Ratings by category

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Diversity & inclusion

3.5

Senior management

3.2

Culture & values

3.0

Career opportunities

Customer Service (CSR) employees have rated General Dynamics Information Technology with 3.7 out of 5 stars, based on 260 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. General Dynamics Information Technology is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

260 reviews

4.0

Feb 15, 2026

Worked for 2 separate contracts over 3 years.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Provides consistent pay and trainings for your job effectively. There is opportunity for growth if you look for it. Serves many contracts providing opportunity to move jobs if desired. Provides opportunity to get security clearances. Once hired, there are more jobs offered internally.

Cons

They are contract based jobs- some very well established, others are not. If you wish you to move up in the company, you better keep active and find the opportunities but the options are there- they don't feature company resources very well. Follow up with contacts as they can lose track of people during onboarding processes.

2.0

Oct 8, 2025

Toxic

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-hybrid -you only have to go to office one day and you can leave on lunch break

Cons

- management forgets about you -you ask for help no one ever gets back to you - they have favorites - they don’t remember names, mixes you up with other people and then blames their mistakes on you -no room to grow

5.0

May 23, 2025

Good starting company.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay. Pretty forgiving with absenteeism.

Cons

It's now remote work, which is not for everyone.

Viewing 1 - 3 of 260 Reviews

Jobs at General Dynamics Information Technology

Customer Service Specialist II

Customer Service Specialist II

Customer Service Specialist II

Customer Service Specialist - TS/SCI w/Poly

Annapolis Junction, MD

$33 - $45 /hr

(Employer provided)

View job

Full-Time Customer Support Professional - Bossier City (M - F, No Weekends) $17.75/hr

General Dynamics Information Technology reviews FAQs

General Dynamics Information Technology reviews General Dynamics Information Technology Customer Service (CSR) reviews

General Dynamics Information Technology

General Dynamics Information Technology Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Worked for 2 separate contracts over 3 years.

Toxic

Good starting company.

Jobs at General Dynamics Information Technology

General Dynamics Information Technology reviews FAQs

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