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General Dynamics

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General Dynamics Customer Service Representative reviews

2.9

95% would recommend to a friend

(39 total reviews)
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Phebe N. Novakovic

98% approve of CEO

98% positive business outlook

Customer Service Representative (Customer Service Representative) employees have rated General Dynamics with 2.9 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative (Customer Service Representative) professionals have an average working experience there. General Dynamics is rated 20% below average by Customer Service Representative (Customer Service Representative) professionals compared to other employers within the Aerospace & Defense industry (3.6 stars).

Reviews by job title

39 reviews
4.0
Jan 23, 2016

CSR

Recommend
CEO approval
Business Outlook

Pros

Semi-relaxed environment, friendly with advancement opportunities

Cons

Very strict time limits - could use a little leeway

1.0
Aug 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Offers competitive salary and health insurance benefits.

Cons

When you choose a schedule, you're stuck with it unless you're lucky enough to find someone to switch with you or you're able to wait until the next shift bid. Customers that call into my line of work were horrible, unhappy and irritable. You're on the phone for hours straight at a time. You're penalized for taking breaks late, even if your break is not the full length of time.

Viewing 22 - 24 of 39 Reviews

Glassdoor has 924 General Dynamics reviews submitted anonymously by General Dynamics employees. Read employee reviews and ratings on Glassdoor to decide if General Dynamics is right for you.