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      General Dynamics

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      General Dynamics Customer Service Representative reviews

      2.9

      95% would recommend to a friend

      (39 total reviews)
      avatar

      Phebe N. Novakovic

      98% approve of CEO

      98% positive business outlook

      Ratings by category

      2.2

      Culture & values

      2.2

      Senior management

      2.2

      Compensation and benefits

      2.2

      Career opportunities

      2.1

      Work/Life balance

      2.0

      Diversity & inclusion

      Customer Service Representative (Customer Service Representative) employees have rated General Dynamics with 2.9 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative (Customer Service Representative) professionals have an average working experience there. General Dynamics is rated 20% below average by Customer Service Representative (Customer Service Representative) professionals compared to other employers within the Aerospace & Defense industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      39 reviews
      1.0
      Apr 3, 2014

      It was terrible!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay and benefits were incredible.

      Cons

      Management didn't care about their employees. The would bend the rules only if they knew it would benefit them Micro management is immature and unprofessional.

      3.0
      Mar 28, 2014

      Eh

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay for my area. A lot of the people I worked with were nice.

      Cons

      It was boring. They expected you to be very unemotional and rigid. We were also told that we were making a part of history and that the site would stay open but then the same person handed us notices informing us that we were being let go. A terrible way to go about it.

      2.0
      Apr 10, 2013

      You are not humans you are robots

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's good for entry level into a call center. People that work there are all nice. The hours are Monday thru Friday. You can get holidays off.

      Cons

      You will not get a raise ever it's not in the contract. You cannot get up trained they do not have it at that center. They treat you like you are a robot not a human being. Absences run on a point system not good for people with kids.

      Viewing 37 - 39 of 39 Reviews
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      General Dynamics reviewsGeneral Dynamics Customer Service Representative (Customer Service Representative) reviews

      Glassdoor has 924 General Dynamics reviews submitted anonymously by General Dynamics employees. Read employee reviews and ratings on Glassdoor to decide if General Dynamics is right for you.