Genesys reviews

- I wish I could give this company zero stars for the way they treated me. - Will not train new hires - Training was very limited for a remote company and never felt welcome on my team - Does not take on new ideas of projects as was stated during my interview. Any new ideas I had were immediately dismissed - Management is poor and only cares about current employees, not new ones - HR provided no help when I reached out regarding workplace concerns/problems. They actually hung up on me. - Unlimited PTO might sound great but they only advise you taking 2 weeks off and more is frowned upon. - Never felt welcome and my manager told me on week 2 that they were not here to train me and to figure it out myself - Left company due to multiple concerns and lack of leadership intervention when concerns were raised - I could never recommend this company to any individual unless if you are willing to work in a very hostile work environment

C level and SVP leadership in customer success are toxic personalities. They don't lead from the front, and don't guide their teams. They micromanage, without adding any valude. The SVP leadership is notorious across the department for being negative and motivating with fear...there is a "do this or else" culture that has been created. We have lost a lot of good people, some only last a few months, because they just couldn't take these leaders. There is also horrible politics all over the place, and the exec leaders from cross functional teams don't get along. When you have been here a while, and learn more, it becomes a depressing place to work. Most positions are filled with external hires, and very rarely promote from within. At best annual raises keep up with inflation, but most of the time not even that. I am just hanging on until my equity is vested and then I am out.