Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 259 reviews)); "1) Work Life Balance is Good" ((in 223 reviews)); "The benefits are good!" ((in 146 reviews)); "great team and people to work with" ((in 87 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 86 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 45 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,707 reviews)

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Apr 13, 2015

Overall Good Company to work At

Salesforce consultant

Recommend

CEO approval

Business Outlook

Pros

Good work culture Good quality of work and experience Team and Management are professional and co-operative

Cons

Low pay scales, The company could review the market rates and match accordingly

Genesys Response

11y

Thanks for posting, and for your feedback. I agree with you that one of the greatest things about Genesys is our professional, cooperative and overall great culture. Regarding pay, we do benchmark salaries and we do our best to pay attention to market data and to be competitive and fair in terms of total compensation. If you feel like your salary is not competitive, I encourage you to bring this up directly with your manager, VP, or HR Partner. Best, Tracy

5.0

Mar 17, 2015

Working at Genesys is like a dream come true. It's better than working at Google or Facebook!

Operations analyst

Recommend

CEO approval

Business Outlook

Pros

I truly feel this is the best company I have ever worked for. San Francisco office is awesome! They have ping pong tables, 20K+ coffee machines that make better coffee and hot chocolate than Starbucks itself. They bring fresh fruits like grapes, pears, plums, apples, and bananas every morning. They have free soda drinks and snacks. On Thursdays they provide hot lunches. Employees at Genesys are liberal, open minded and uniquely different. This really resonates well with me. Genesys embodies these values and celebrates being different far more than any other company I have worked at. Even the higher up managers are friendly and approachable. They have an open door policy. If you don't like something or have an idea, don't hesitate to speak to the manager at Genesys. They are very welcoming and love hearing you out. At the office, they support all of the cultural people that work here. We have groups from India, Russia, Ukraine, Italy, Germany, Spain, Japan, China, Brazil and others. So many techies and great people work here who really know what multicultural means. Genesys has high potential to grow in the next couple of years. I am really excited about my future here.

Cons

I really don't see any cons. I only wished Salt Lake City office was as big as San Francisco office.

3.0

Aug 7, 2014

Ineffective acquisition migration

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company if you're in Genesys proper.

Cons

Genesys hands over existing teams to the acquired company and from my experience doesn't do due diligence on the company it's purchasing. Angel has a dysfunctional management team and needs guidance from Genesys. Customers are not as happy as Angel touts and solutions are suffering.

Genesys Response

11y

Thank you for your comment. Our thorough cross departmental due diligence and integration efforts are completed by a joint team among both Genesys and the acquired company, so that we collaborate effectively and come together as a combined team. Since becoming private, we have completed 9 acquisitions to date, and our process is always evolving and improving. Any current employees who have concerns about any of our acquisitions should come and see me personally and I will be happy to discuss. - posted on behalf of Steven Rust, SVP Corporate Development

Viewing 334 - 336 of 2,707 Reviews

Jobs at Genesys

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Overall Good Company to work At

Working at Genesys is like a dream come true. It's better than working at Google or Facebook!

Ineffective acquisition migration

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