Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 245 reviews)); "1) Work Life Balance is Good" ((in 219 reviews)); "The benefits are good!" ((in 151 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 87 reviews)); "Great leadership and company path" ((in 76 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 46 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 10 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Mar 6, 2019

Great Vision and Great Culture! Energy of a start up with the resources of an industry Giant!

Sales manager

Recommend

CEO approval

Business Outlook

Pros

The people, the products and the commitment to being a leader in the industry are a few of the reasons I love working at Genesys. I truly believe the company wants to each employee to succeed and fosters a culture of teamwork, hard work and the chance to celebrate achievements. There is a path for growth and development and leadership gives you support and also the opportunity to try something new. Genesys is a large company, but the momentum and energy it has and the vision to continue to innovate our platforms, makes it feel like a startup!

Cons

Genesys has the same challenges that many large, global companies face. Departments can feel silod at times, and it can be hard to get quick responses when you need to work within multiple departments or align resources.

Genesys Response

7y

Thank you for your positive review. You touched on some key points that make Genesys a great place to work. In your review, you put people first and that is important. Our teams are created to have the best people to drive success and that is what allows us to innovate and grow. Keep up the momentum we have right now. It is an exciting time to be a part of Genesys. Best, Greg (Greg Buck, Global Talent Brand Manager)

5.0

Jan 2, 2019

Great Company

Program manager

Recommend

CEO approval

Business Outlook

Pros

Great pay! Flexible schedule Open vacation time!!! Great benefits Promote from within or by referral only Lots of opportunity to grow and advance career Growing company

Cons

Team members are all over the world, sometimes meeting times get complicated. Easily get overwhelmed with too many responsibilities added to my plate.

Genesys Response

7y

Thank you for your positive review. I too enjoy the open time off other great benefits that Genesys provides its employees. We are growing fast and looking to continue that growth in the coming years. During times of high growth, we have to take on new projects that can make it easier to get overwhelmed. Make sure to work with your manager or talk to your HR Partner about ways you can manger your projects to get things done while keeping that work/life balance. Thanks again, Greg (Greg Buck, Global Talent Brand Manager)

5.0

Nov 9, 2018

Enterprise Account Executive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genesys offers a very respectful and helpful work environment. The entire company wants to see Genesys succeed and their customer's happy. There are no egos or ulterior motives and everyone is genuinely happy to help each other achieve their goals.

Cons

With the number of solutions that Genesys offers, it is sometimes difficult to find the right person to help with projects in a quick time frame.

Genesys Response

7y

Thank you for your positive review. The best way to advance your career is by having a conversation with your manager on where you would like to be and discuss what steps you can take to get there. If that isn’t getting you what you need, feel free to ask your HR Partner for advice. Best, Tracy (Tracy Cote, Chief People Officer)

Viewing 367 - 369 of 2,708 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

Direct Response Representative

Genesys

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Great Vision and Great Culture! Energy of a start up with the resources of an industry Giant!

Great Company

Enterprise Account Executive

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