Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
avatar

Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
2.0
May 30, 2025

Work Life Balance

Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits, awesome co-workers and collaboration.

Cons

Up to 7 hrs of calls a day leaving not much time to actually perform work and complete objectives due to their interpretation and implementation of agile methodologies. Work life balance was terrible, worked 12 - 16 hr days without much recognition. Constant layoffs.

1.0
Apr 29, 2025

Disorganized

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay and good benefits

Cons

no onboarding process, completely disorganized. Leadership does not communicate well on expectations for roles.

Viewing 394 - 396 of 2,708 Reviews

Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.