Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,047 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 260 reviews)); "1) Work Life Balance is Good" ((in 222 reviews)); "The benefits are good!" ((in 148 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 93 reviews)); "great team and people to work with" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 40 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 9 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(419 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

419 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Sep 11, 2014

Genesys - My family away from home !!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genesys is not only a company one goes to work for – it will become and be your family away from home. The people are dynamic and exciting and fantastic to work with. Every day brings a new challenge and adventure. You are offered a unique opportunity to grow and the trust is there to allow one to work on an individual level but always knowing you have a support system in place with your managers and collegues. Genesys challenges you every day to be 200% of what you can be !! Genesys also bring to the table a unique offering and always strives for a great customer experience

Cons

One has to love working hard and be willing to go the extra mile. But the pay off with great results make up for this !

5.0

Sep 8, 2014

Great work conditions, work experience and one company that helps you to discover world

Professional services consultant

Recommend

CEO approval

Business Outlook

Pros

It's one company with flexible work schedule, where you can travel around the world with all expenses paid by the company, good salary, bonus based in objetives, interesting IT projects, education and trainings, good collegues... In summary, recommended 101%

Cons

If you don't like travelling and if you don't like the direct contact with the customer maybe it's not your ideal company.

4.0

Sep 7, 2014

Great company with a lot of potential for growth

Associate ps consultant

Recommend

CEO approval

Business Outlook

Pros

I like the fact that I have the ability to work from home or out of the office; gives great flexibility. The employees are very friendly and there is a lot of co-operation between consultants when working on projects. The company has a very strong customer base at the high end of the market but is also making strides in the mid market.. Much of its growth has been inorganic, though. I also like the idea of the Associate program as it gives new recruits the opportunity to learn in the classroom setting and apply those skills in the field. The pay is good but could be better and the benefits are excellent. The annual COMPASS event where most employees converge to learn and have fun is GREAT!!!!

Cons

Given the fact that the company is undergoing a transformation, changes are taking place and there can sometimes be confusion in some of the business processes.

Viewing 406 - 408 of 419 Reviews

Jobs at Genesys

Senior Partner AI Architect

VP, Product Management - Core Platform Foundations

Senior Revenue Accountant

Genesys

Genesys reviews

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Genesys - My family away from home !!!

Great work conditions, work experience and one company that helps you to discover world

Great company with a lot of potential for growth

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