Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
avatar

Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Feb 20, 2023

Great Place to Work

Recommend
CEO approval
Business Outlook

Pros

Company is definitely employee oriented. Flexible time, and discretionary PTO.

Cons

I'm not a fan of 100% remote.

4.0
Jan 6, 2023

Genesys in Transition

Recommend
CEO approval
Business Outlook

Pros

Genesys has traditionally been a great place to work, particularly in customer-facing roles. Highly talented teammates that pull together. Industry leadership makes job easier. Managers provided necessary trust and autonomy enabling employees to exercise judgement in executing responsibilities.

Cons

Need to scale has stressed culture and processes, introducing morale challenges. Recent reduction in force appeared arbitrary with pivotal high-performers laid-off.

Viewing 412 - 414 of 2,708 Reviews

Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.