Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Aug 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Great company culture. Flat organization with access to any level at any time. Hyper focused on delivering great CX. Genuine interest in employee satisfaction. One of a kind company.

Cons

Like any fast growing company (who is also going through a merger), internal processes and efficiencies are lagging behind. We will get there.

3.0
Aug 23, 2017

Genesys

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good working environment. Customer oriented.

Cons

After acquisition of Interactive Intelligence there were a lot of layoffs resulting in employee morale issues and others jumping ship.

3.0
Aug 15, 2017

Pretty good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Co-workers are great. Work is interesting and you are always busy. Ability to work remotely when needed is a plus. Global company so team members are all over the world. Nice facilities.

Cons

Some groups focus too much on process for process sake, which cuts into the time needed to do the real work. Though most managers seem to be on the ball and know what's going on, there are several that must live in a cave. Upper management cares about the company and is doing a good job growing it.

Viewing 448 - 450 of 2,708 Reviews

Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.