Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Jun 20, 2017

Slow paced

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good env, strong marked presence.

Cons

Slow paced, obsolete technology. Schedules are too relaxed.

5.0
Jun 5, 2017

Great company to work for!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fast paced company with highly talented, smart, and extremely diligent people. Team members across the business are great professionals and and always willing to help with a project. The Executive Leadership team is very engaging and provides frequent updates on how we are executing on our business strategy, progress on key initiatives, and gathering employee feedback on ways to improve. It has been very exciting to see the combined talent between Genesys and Interactive Intelligence come together over the recent months. The two companies’ cultures are a great fit and center around innovation, strong work ethic, team collaboration, and high passion to assist our customers meet their business goals. - Industry Leader in CX - Strong Senior Management support - Great opportunities to be a part of a team to learn and grow - Flexibility to move into different areas of the organization and develop new skills

Cons

I wouldn't call it a con, but more of a challenge for some is the speed at which we work and the constant change the organization manages to keep up with the market. With the merger of Interactive Intelligence there are still systems being integrated causing less than optimal process however, this is only temporary and very normal for the first 6 – 12 months during integration.

4.0
Mar 15, 2017

The Little Engine That Could...and Did.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product line was always solid and could adapt quickly to market demand. There was always something new to learn and new ways to contribute. It has been a "work hard, play hard" culture since long before that became a thing.

Cons

Rapid changes in direction - the next big thing gets all the attention and you can feel like you are left behind when working on last year's next big thing. Merger was a stressful time.

Viewing 451 - 453 of 2,708 Reviews

Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.