Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
avatar

Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jul 22, 2015

Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to work with it has great work flexibility.

Cons

yearly bonus and annual increments are not great unless you get a promotion.

4.0
Apr 14, 2015

Quality Assurance Engineer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Genesys has very high expectations of their employees, and actively encourages them to stretch themselves, their knowledge, their capabilities and get out of the comfort zone. At least with their R&D personnel, they want everyone to innovate something, large or small, to make the cycles faster, the quality higher, the customers happier, or the process smoother. They are quite serious about it, which is both exciting and challenging at the same time. And different from anywhere else I've worked, where this kind of thing get more lip service than true encouragement. They aren't focused on a lot of rules that stifle people and their morale, but expect professionalism and they get it because of who they hire. Work-from-home and leave policies are liberal, as long as the work is getting done. It's actually a pretty good situation to be there.

Cons

Some of the benefits of Open Time Off and work-from-home are not as evenly applied to certain departments, such as Customer Support, where it is more difficult to get time off approved. It is possible to get left behind if you aren't keeping up on new trends and technologies, if you are in the R&D area.

Viewing 466 - 468 of 2,708 Reviews

Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.