Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "Work Life Balance is Good" ((in 217 reviews)); "The benefits are good!" ((in 153 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 91 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Management doesn't appreciate employees who do stick around so you won't get promotions and will likely be caught in a layoff since they have several every year." ((in 38 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 11 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,708 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Mar 12, 2015

It is a great company to work for!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Mid-size company with flexible culture that you can work w almost anyone.Top tier leader in the industry. Lots of technologies and very rich portfolio. Strong investment in cloud business.

Cons

The target market is still growing, but the rate is slowing a little. It is challenging to expand the business into the adjacent markets.

3.0

Mar 5, 2015

Overall a good experience with some really nice people.

Manager

Recommend

CEO approval

Business Outlook

Pros

People are very nice, lot of learning opportunities if one is willing to work hard and pays reasonably well.

Cons

Work long hours, not enough systems in place to do proper reporting and lot of manual work..

5.0

Mar 3, 2015

Great People. Fun learning environment. Good experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Many knowledgeable and fun people to work with. I have learned a lot in the marketing department. Learned a lot of new skills and software.

Cons

The only con that I have about this company is that my commute is 3 hours(personal problem)

Genesys Response

11y

Thanks for writing and for the positive feedback. I am sorry to hear your commute is so bad - this is not an uncommon problem in an urban environment. However, many roles at Genesys are telecommute friendly, so I encourage you to talk to your manager about whether it might be possible for you to work remotely once in a while (or more) to take the edge off. Additionally, we do offer pre-tax commuter benefits in in some locations, so you might want to check with your HR Partner to see if you qualify. For what it's worth, I bought French CD's for my commute and have been trying to use my own commute time well! A bientot!...Tracy

Viewing 469 - 471 of 2,708 Reviews

Jobs at Genesys

Customer Success, Director

Customer Success Director

Principal Product Manager, Usage & Billing

AI & Experience Orchestration Director (Sales Overlay)

Genesys

Genesys reviews

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Reviews by job title

It is a great company to work for!

Overall a good experience with some really nice people.

Great People. Fun learning environment. Good experience

Jobs at Genesys

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