Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)
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Tony Bates

90% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jul 10, 2016

Dysfunctional Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Open time off policy, work life balance is good, Customers love the products, Standard benefits are O.K.

Cons

Lots of people have been let go or quit the company over the past year. Toxic, dysfunctional, rude, condescending, inconsiderate, and verbally abusive would describe some of the employees. Persistent office politics and cliques. Teamwork doesn't exist in this company's vocabulary. No trust between departments. Company seems very siloed, it's an "us against them" mentality. Workflow systems are archaic and outdated which caused a lot of confusing as to how things were supposed to get done. It’s a technology company that doesn’t know how use technology. Change is a real struggle for most of the tenured employees. Not a company that is open to new ideas on how to improve things. Genesys didn’t deliver on their promises that were made during the interview process such as tuition reimbursement and cell phone plan reimbursement; the old bait and switch. If they promise you something extra, outside the normal benefits, be sure to get it in writing. Their benefits overall aren’t that great and the company itself just isn't very exciting and isn't the best career move in terms of experience gained from the work that you do. Not sure how they made it to the glassdoor.com top 50 places to work.

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Genesys Response
9y
Thanks for sharing your perspective. Like most companies, we do have some newer managers, and we are engaging in a series of new learning and development related programs to support them. I believe Genesys is a company consisting of smart, engaged people who all want to do the right thing. If you were still here, I would encourage you to speak to your department leader or HR partner to see how we could help resolve your concerns. Best of luck to you in your future endeavors, Tracy (Tracy Cote, Chief People Officer).
2.0
Oct 8, 2015

Head lost in the Cloud

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A great technology based company that valued and treated its employees well universally. Now the most common "pros" to be found are that you get free perks if and only if you work at HQ like free gym membership. If you're in a field organization and like Fireball or Jager shots, you're in luck as the VP of Sales is likely to be handing them out for free at annual Kickoff after he tells you your comp plan will be 3 months late.

Cons

This company brags out giving great CX, but today this only applies if you're a Cloud customer. All premise commitments to customers and partners were abandoned in favor of the relentless pursuit of Cloud that has failed to meet expectations. A comp plan that you can trust Finance to follow as much as you might trust a politician kissing babies during election season.

1.0
Apr 15, 2015

1984 revisited

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Too many Russians 2. Essential rules for working at this place - a. There is a hierarchy. b. The hierarchy has to be followed without exception. c. The hierarchy is made of lapdogs. d. The lapdog cannot bark. If he does, then the concept of organization is broken and he must be punished. 3. If these rules are met then this is truly among the best places to work! 4. Free coffee

Cons

1. Seen the movie or read 1984? No doubt the setting was in a Russia lookalike. 2. Too many Russians 3. Sycophancy above merit. You are successful if you are anointed as successful. You get a raise, promotion, etc, etc regardless of merit. If you are the anointed one, then everything you say is right, all your mistakes are forgiven. It's a private company after all, so the freedom to create arbitrary rules is understandable. The question is - where's the limit? 4. Nepotism works too. 5. Political top layer. Is this the best private equity could do? That makes me question the skills and acumen of private equity firm that bought this company and doubt their whole business case around this company. 6. Middle management is full of failed programmers. 7. People who are firmly established will do whatever they want but if you do the same thing it will be questioned. Trust is not part of culture. 8. Silos. There are silos of 1-2-3 people. Only they know what they do and these silos are what the company is made of. And the silos need to be protected to maintain information advantage. 9. "Great place to work" is nothing but a giant PR job. The company wants to go public. And they can't without manufacturing a certain reputation. Thus the constant presence of someone monitoring Glassdoor. News is what is broadcast as news, not what actually happens. FOX News understands this. Therefore the constant drumbeat of "charity work", "global company", "best place to work", etc. 10. With the kind of talent this company has, I suspect the IPO window will close without the company getting in shape to be able to use it. There's only so much lipstick can do. 11. Cloud is nothing but a massive Cloud job.

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Genesys Response
11y
At Genesys, we value our diverse community, or at least most of us do; it’s one of the many things that make this a great place to work. Nelson Mandela once said, “For to be free is not merely to cast off one's chains, but to live in a way that respects and enhances the freedom of others.” I think Orwell himself would characterize some of your apparent issues with our diverse community as doubleplusungood. However, if you would like to have a constructive conversation about your concerns, my door is always open, as is that of all of our senior leadership. …Tracy
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