Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Oct 29, 2017

Exciting Time & Great Culture!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Genesys is uniquely positioned to take advantage of the opportunity in the market given the breadth of the solutions offered to meet each of the relevant market segments. It's clear that the sales culture is a key component of the success of the company overall. Sales leaders understand the importance of celebrating success, setting a clear vision for the future and building camaraderie in order to make everyone more successful.

Cons

None at the current time. This is a company that is constantly innovating in order to keep up with a changing market. This creates opportunity and excitement, but is not a place for those that don't appreciate a fast paced environment with high performing teams that like to win.

5.0
Aug 18, 2017
Recommend
CEO approval
Business Outlook

Pros

I've worked at 5 companies in my career, from start-up to large -- and find the perfect balance of small company, family-oriented atmosphere with the resources and opportunities often afforded at larger companies to employees here. People are passionate about the space. Management is accessible, open and care about people. If you're willing to work hard and demonstrate skill & grit -- you can grow into whatever role you desire. Finally, the company is well positioned for growth. ccessful & an amazing culture that supports people who are willing to work hard and take on new challenges.

Cons

My commute to Daly City is long, but once you demonstrate value working remote policy is very flexible.

5.0
Aug 17, 2017

CX also stands for Candidate Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

During the recruitment process I suddenly realized that Genesys was approaching it from a customer experience point of view - which makes sense because it's what they do with their software. I had a great recruiter, Tamara who was very open, asked professional questions and gave me thoughtful answers. In fact, everyone I met with was very open about the challenges as well as the potential for my role. It's a dream job for me - global view, strategic and the opportunity to make my mark. You get to work with a diverse group of intelligent people and they are open to new ideas and to change. I also like how much teams are wide spread and how flexible the culture is. Now I'm just getting started and enjoying it a lot.

Cons

None really - be ready to work hard, we have a lot to do to fulfill our mission and so expect to be stretched and challenged. However also expect for people to want you to enjoy your work and to help you make that happen.

Viewing 637 - 639 of 2,711 Reviews

Glassdoor has 3,045 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.