Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 257 reviews)); "1) Work Life Balance is Good" ((in 216 reviews)); "Benefits are great" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 85 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Bad hr and layoff without reason makes someone life ruined" ((in 40 reviews)); "Minimal to no training for new employees." ((in 23 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

2.0

Jun 22, 2015

Complex, Expensive and now we add Messy

Senior consultant

Recommend

CEO approval

Business Outlook

Pros

Genesys is good at selling the F500 crowd on the promise of building a custom application built their prospects requirements.

Cons

Deployments take exceptionally long periods of time and are fraught with delays. Although this is true on both premise and cloud deployments, it is especially true on cloud deployments. The company still has not brought recent acquisitions into the Genesys core. Customers are still receiving solutions from various data centers and various platforms (Echopass, Angel, Utopy, Soundbite). Genesys was always complex and expensive. Now it is messy. Genesys has over 4,500 customers now (with the recent acquisitions) and very few of those are referral customers. Genesys audits their largest customers thus exposing them to competition.

Genesys Response

10y

We appreciate your taking time to post and share your thoughts. Genesys has an amazing suite of solutions, and to your point, we have grown quickly over the past few years, acquiring several great companies. We are thoughtful about transitions for our customers, and evolution of the products we have inherited are to be expected on this journey. Any member of the leadership team would be happy to discuss these concerns in person with you at any time. ...Tracy Cote, SVP HR

2.0

Apr 3, 2015

There is no career development here. But if you are okay with just a job, the environment is quite comfortable.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

typical big tech company. free drinks.

Cons

very bureaucratic. VP is cocky.

1.0

Jan 13, 2015

Worst job experience!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Up to date work experience, fast pace environment.

Cons

Vacation days are not accrued, so there is nothing to pay if you separated from the company. From the other side, it's really hard to get any vacation approved by a manager. Employees can be terminated with no notice and severance package. Training is hardly provided.

Genesys Response

11y

Most of our employees have very positive experiences here and we wish you could have had the same. We always do our best to treat our people with respect, regardless of the circumstances. If you have specific feedback you’d like to share with me about your experience, I’m happy to take your call. ...Tracy

Viewing 106 - 108 of 2,704 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

Sr. Customer Success Manager, Strategic Account

Sr. Business Development Representative, Strategic Accounts

Sr. Business Development Representative, Strategic Accounts

Sr. Customer Success Manager, Strategic Accounts

Genesys

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Complex, Expensive and now we add Messy

There is no career development here. But if you are okay with just a job, the environment is quite comfortable.

Worst job experience!

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