Over the last 12-18 months, there has been a massive shift in culture from one that was relatively collaborative to one that is completely siloed across teams. There has also been a shift from an organization that once provided relative freedom to get your job done, to one that has started to focus more on adhering to specific sales strategies that were created in a boardroom without input from the field. There's also been apprehension to backfill open positions, leading to people performing the work of 2-3 other employees. When those positions are finally backfilled, the product set is so wide and deep that it takes at least 3-6 months of training to be competent enough to present to a customer.
Genesys will tout that they are paying at a similar rate to the market, but that's just not true. In talking with other people who have left, the general consensus is that Genesys is paying at least 20-30% less than what the industry is indicating.
Perhaps the most frustrating part of the organization is that there does not seem to be a clear focus going forward. The direction is "cloud-first" but there is no indication of what that means from a functional perspective. I was told numerous times to lead with one platform, even though it contradicted what a customer wanted because it was the correct "sales strategy". It is also causing issues with the largest portion of the client base- the Premise customers Genesys has made its money on- who feel that Genesys is leaving them behind. Perhaps most importantly, these strategies often do not reflect the realities of the market, and in some cases, the realities of Genesys' own products.
