Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "The benefits are good!" ((in 155 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 85 reviews)); "great team and people to work with" ((in 82 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 44 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Jan 7, 2016

Solid 4-Star Company .. Good, yet to be Great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Truly global, no joking here when you hear about the company being global - Most departments and managers are flexible - hours for errands and life, work from home options - Most coworkers across various levels and functions appear to be down-to-earth, respectful - Interesting product, best in market

Cons

- The company is beginning to feel awfully generic and lifeless - Pay! - Pay!! - Pay!!! (Did you see my previous lines above about pay being low?) Other than the sales team, employee compensation is very low across all departments. Starting to see higher turnover all throughout. Upper management doesn't seem to care much about this issue, brushes it to the side like it doesn't exist while it's glaring at them right in the eyes. The best people in the company are on their way out or have already left to get more pay elsewhere ... 2006 salaries don't quite cut it in 2016 - Company and managers try to justify low pay with rhetoric like "open time off" or "unique culture" - well, every other SV company out there seems to have a "unique culture" and "open time off" ALONG with decent pay. - In addition to pay, missing many of the employee-centric benefits silicon valley tech firms offer: company provided healthy meals, offices that don't look like "offices," travel benefits, etc, etc.

2.0

Aug 23, 2015

Groundhogs Day Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The only pro is the paycheck. It has the potential to be great, but still waiting to see it come to fruition.

Cons

No cross-collaboration with departments that need to work together to be successful. Nothing gets accomplished because senior management doesn't know how to get along to focus on the business. Biggest let down is no possibilities to advance your career.

Genesys Response

10y

Thanks for your post and for your honest feedback. Our leadership team has had a series of in person meetings and off-sites over the past few weeks to focus on our 2016 objectives and to ensure we are all aligned on our go-forward strategies. This is important for a large and growing company. I am personally very excited about our future focus and where we are headed; join me in looking forward to some great stuff in 2016. And for the record, in the movie "Groundhog Day," I'd like to point out that Bill Murray's character does live happily ever after in the end! ...Tracy

3.0

Jun 21, 2022

Great place for new people but then you are not new anymore.

Director

Recommend

CEO approval

Business Outlook

Pros

Tony Bates is a great CEO. Flexible work options, great core benefits. Lots to learn and do.

Cons

You will notice newer employees touting heart 🧡s for rhe company, because truth is it is 🌈 and 🦄 when you start. Listen to the tenured employees who have seen the shift of culture and attrition. Newbies you will age out too. Get what you can salarywise because raises are low, and they approach a median, regardless of tenure. Culture has tanked to the negative, newbies think they are smarter than everyone else and make that known. Upward growth is non-existent, no training plans or career paths and they hire from the outside for many positions that don”t even get posted for internal consideration. All talk but empty action. Bad manager/management skills , bias to people they bring in, and lack of transparency to things that affect you. They just happen. This can be confirmed in other reviews. If you can deal with the distractions its a good starting point in your career.

Viewing 139 - 141 of 2,704 Reviews

Jobs at Genesys

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Genesys

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Reviews by job title

Solid 4-Star Company .. Good, yet to be Great

Groundhogs Day Experience

Great place for new people but then you are not new anymore.

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