Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 256 reviews)); "Work Life Balance is Good" ((in 221 reviews)); "The benefits are good!" ((in 147 reviews)); "3) Good Management" ((in 92 reviews)); "Great leadership and company path" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 43 reviews)); "No training" ((in 24 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Mar 23, 2017

Acquisitions, layoffs, and uncertainty...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits (and severance to those that are affected by layoffs), they prioritize devops and automation. They seem to be fairly successful. A big TBD on how they handle accountability in management.

Cons

They are comfortable with outsourcing which is a shame. They have a preference for e-training over in person classes (management training specifically). This is not nearly as beneficial. It is hard to feel positive about a company while an acquisition is occurring and the general morale throughout is abysmal.

Genesys Response

9y

Thanks for your post. I appreciate your acknowledgment on the benefits. We actually don't do that much outsourcing, but we are very diverse, with a global footprint and employees in approximately 50 countries. I hear you on the e-training; I agree that classroom training is nice, but as spread out as we are, online on demand training and webinars generally make the most sense. Please reach out to your HR Partner to talk about your specific concerns, because we do offer certain in person classes. Lots of changes right now, I know - hang in there! It will settle down soon. Best, Tracy (Tracy Cote', Chief People Officer)

3.0

Dec 6, 2016

It's much different than when I started.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

When I first started the culture was awesome. We had plenty of outings, parties, and other team building activities. There were create opportunities to grow and advance in your career, really felt like a place that I was going to stay.

Cons

As we got closer to the Merger, I feel like the culture changed a bit. Lost quite a few good people and just doesn't feel the same anymore.

1.0

Jul 26, 2016

Greedy Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is very good at selling its software

Cons

Company is making huge profits but continues to drive the employees into the ground. Whenever there is a chance the employees can make their bonuses they change the rules to ensure they cant get their bonus.

Genesys Response

9y

I am surprised by your message. It's true we are doing very well...and as a result, we've had a great track record of paying bonuses generously for the past several years. Of course, we do pay for performance and goal achievement, so there is some differentiation. If you have questions or concerns about your own bonus payments or how they are calculated, I encourage you to reach out to your manager or someone on the HR team. Best, Tracy (Tracy Cote, Chief People Officer)

Viewing 136 - 138 of 2,704 Reviews

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Acquisitions, layoffs, and uncertainty...

It's much different than when I started.

Greedy Management

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