Genesys reviews

A company where the CEO - Tony Bates brags about 'Empathy' in every forum while he himself lacks in all - cognitive, emotional and compassionate empathy. When Tony joined as CEO and talked about Empathy, there was a hope that it will lead to much-needed change in the organization. A hope that there is a leader joining who understands employees and will focus on people. But, after 18 months in the job, company's culture has deteriorated with empathy just being a ‘hollow word’. You reach out to your leaders (hired by Tony) or Tony with your concerns, hoping that they will hear, understand and help you especially in these trying times of COVID when everyone is feeling insecure and unsafe. There is lack of patience on part of leaders or Tony to understand the concerns, rather you are identified and targeted. Tony has empowered and encouraged leaders to bully and harass employees to silence them. This culture is resulting in unethical behavior across the organization. Business is growing due to favorable market conditions for the sector, every company in this sector is growing. Tony is leveraging this opportunity to create a work environment where intimidation and fear are acceptable tools of management.

The organization is a complete mess. They are in the process of moving entire teams overseas because (in their words) "they can get 5 employees for the price of 1 US employee." US teams are being systematically taken apart and then positions are being refilled in India and the Philippines. The company is cutting too many corners in this process in an effort to squeeze out more margin. The end result is that those who are left are continually frustrated, along with our customers. I deal with more upset customers on a daily basis, I can't even recall the last time I spoke to a satisfied customer.