Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)
avatar

Tony Bates

92% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
May 2, 2025
Recommend
CEO approval
Business Outlook

Pros

- People: By far the best collection of talent and overall good people I have been around. - Platform: We are usually in the mix for every deal thanks to GC. It can do a lot of great things and has a great value prop. - Leadership: best collection of leaders I have worked with. They have acknowledged that the current economic environment is challenging and are reacting accordingly. - Overall culture is outstanding.

Cons

- Incoming leads are drying up, but most folks are dealing with that. Need to note: they have invested in SalesLoft and 6sense. - No great training in the industry when you join. They do offer a lot of ongoing training. Telephony is a beast. - Comp is overall too low in most positions. There are teams that are at market level, but too many are too low. Most folks know they can leave for higher paying jobs, but they want to stay for the above mentioned positive reasons.

4.0
May 1, 2025

Holds promise

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Large, reputable customer base. Great vision.

Cons

Normal pains of shifting away from some legacy products/business to modern architecture and approach.

1.0
Apr 29, 2025

Disorganized

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay and good benefits

Cons

no onboarding process, completely disorganized. Leadership does not communicate well on expectations for roles.

Viewing 169 - 171 of 2,706 Reviews

Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.