Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "1) Work Life Balance is Good" ((in 212 reviews)); "The benefits are good!" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 89 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 45 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,706 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

3.0

Jan 16, 2017

Ok experience. Not impressive.

Finance

Recommend

CEO approval

Business Outlook

Pros

Easy access to public transportation and free parking garage. Close to San Francisco. Good coffee machines. Good product. Free fruits.

Cons

Corporate politics. Salary, stock options and benefits aren't competitive. Company tries to act like a start-up but it's an old tech firm under control by a private equity firm, who doesn't really care much about employees.

1.0

Jan 21, 2016

Poor Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I enjoyed my colleagues in the office and also working remotely.

Cons

Company is driven by sales and revenue figures. Since 2014, this company has laid off so many of its PS and SEs. There is no job insurance and no one knows when will be get laid off next. No clear career dev path

1.0

Apr 25, 2014

No respect

Senior sales engineer

Recommend

CEO approval

Business Outlook

Pros

Smart sales engineers that are willing to indure the stupidity of administrative staff that do not respect, appreciate or understand how an SE contributes to an enterprise software sale.

Cons

No respect for the above mentioned sales engineers. Here is an idea, we are going to hire SE's right off the street with no industry experience.

Genesys Response

11y

It sounds like you are frustrated by our Associate Sales Engineer Program, which is designed to hire and develop new talent to support and work with our senior SE’s. We GREATLY value our existing SE team. Our plan is that this program will help grow the overall team, giving new talent the benefit of our existing SE team’s knowledge and experience while offering resource help. I’d encourage you to reach out to HR or your manager to find out more about the program’s goals. Thanks for writing a review, it really helps us to hear what is on everyone's mind so we can address it. ...Tracy

Viewing 181 - 183 of 2,706 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager

AI and Experience Orchestration Director (Sales Overlay)

VP, Product Management - Core Platform Foundations

Genesys

Genesys reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Ok experience. Not impressive.

Poor Experience

No respect

Jobs at Genesys

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