Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,045 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 242 reviews)); "1) Work Life Balance is Good" ((in 223 reviews)); "The benefits are good!" ((in 155 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 91 reviews)); "Great leadership and company path" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 42 reviews)); "Minimal to no training for new employees." ((in 22 reviews)); "Local upper management is horrible." ((in 13 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

May 8, 2018

Pathetic company

Software engineer

Recommend

CEO approval

Business Outlook

Pros

My job and my team are great, many people I work with are great and very knowledgeable.

Cons

President is a joke, he stands up in all hands meetings and tells employees if they aren't happy after management took away a bunch of benefits that there must be something wrong with the employees and they need to quit. CPO is delusional, she thinks we have a great culture and that upper management cares but they just keep making things harder and taking away the positives of working here. And she lashes out at people with differing opinions (and real experiences that don't jive with her delusion). Too much upper management. It is clear that Genesys doesn't care about their employees if they keep hiring more c-level employees and vp's while laying off hundreds of sales, finance, and engineering. Compensation sucks! Interactive compensation was decent and at one point was the industry leader in Indianapolis, after the acquisition, things have only gotten worse. We get basically no raises, bonuses are delayed over a year after you should have received them and then they are adjusted based on the company objectives that employees have no control over. The NPS is a joke, they tell you how it works and then expect you to only give 9's and 10's. If you are giving 7's and 8's then you are doing it wrong.

Genesys Response

8y

I see you have many concerns and issues; I am not really sure I can address them all in one brief response. To pick one, I believe our Indy site has a lot of great benefits, including an on-site health clinic, a subsidized café, and a gym. Although my husband might agree with you in saying I’m occasionally delusional, I truly believe we have an incredible culture. If I disagree with your point of view on this, I’m very sorry that you feel that is argumentative. My door is always open, as is that of the rest of the leadership team, and we welcome the conversation - you bring up some good points that I think are easily addressed. Tracy (Tracy Cote, Chief People Officer).

2.0

May 3, 2018

Used to be great. Not so much now

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great products. Best CX in the industry. The company is very open to creative ideas

Cons

Despite record revenues last year, very low raises. Some departments are great to work for and mine used to be. Genesys has always been a company that can get bogged down in processes, and it seems new policies constantly get added that increase the amount of process involved, which slows down progress. The company used to have very low turnover. That increased big time last year and no signs of slowing down this year.

Genesys Response

8y

Thank you for your review. I agree…we do have great market offerings that allow us to be the undisputed leader in the CX industry. If you’ve been here for 5 years like I have, you’ve seen a lot of change – I’m glad to see you’ve held on through thick and thin as we evolve and grow. There are times when we do need process, but we really try to not be bureaucratic. Our culture is one of innovation and being open to new ideas – feel free to submit your thoughts on how to make things better through our Make it Easy initiative (crowdsourced improvement suggestions) to help us make Genesys an ever better place to work. Best, Tracy (Tracy Cote, Chief People Officer)

1.0

Apr 26, 2018

Genesys... they stopped caring

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Open time off which allowed for a great balance.

Cons

Lack of communication, lack of care for their employees.

Genesys Response

8y

Thank you for your feedback. I’m sorry to hear that business needs necessitated that your position be eliminated. With our acquisitions and growth, sometimes there is overlap in roles. My hope is that every employee, whether entering, exiting, or working at the company, has a good experience, because we do care. It sounds like you had some frustration with how your situation was handled and I’m sorry to hear it. I wish you the best in your future endeavors. Best, Tracy (Tracy Cote, Chief People Officer)

Viewing 1963 - 1965 of 2,711 Reviews

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Pathetic company

Used to be great. Not so much now

Genesys... they stopped caring

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