Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,045 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 252 reviews)); "Work Life Balance is Good" ((in 223 reviews)); "The benefits are good!" ((in 155 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 84 reviews)); "Great leadership and company path" ((in 82 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Layoffs are frequent and at times done in a demeaning way to those being laid off." ((in 46 reviews)); "No training" ((in 21 reviews)); "Local upper management is horrible." ((in 14 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 8 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

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Genesys

Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Apr 23, 2018

Engineer

Recommend

CEO approval

Business Outlook

Pros

Great company to work for. Good pay.

Cons

Can't think of one a con to write about

3.0

Apr 23, 2018

Software Engineer

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Great people Good office US trips Enough free time

Cons

Old tech stack Not clear politic with US office Low salaries Slow management Very bad tech support

5.0

Apr 20, 2018

Great Place To Work

Senior technical writer

Recommend

CEO approval

Business Outlook

Pros

Genesys as a company has great leaders in all the departments and good work culture with lot of passionate people working around points that really makes me feel a great place to work as below: 1. They keep transparency in all the policies 2. Work balance between Personnel and Profession is always taken care 3. Approach towards any concerns raised is always being Positive and solutions provided then and there. 4. Very energetic, passionate and exciting premises to work 5. Recognitions and Awards to all level of Employees to motivate them. 6. Gives importance and acceptance to innovation and new ideas related to the Business. 7. Easily approachable Leaders and Management we can just walk in to their Cabins and discuss 8. Importance to health and Sports activities If you ask me Genesys is like a Genie with lots of wishes and unlimited career opportunities to fulfill

Cons

Nothing as of now keep the good work goin on

Viewing 1966 - 1968 of 2,711 Reviews

Jobs at Genesys

Customer Success Director

Customer Success, Director

VP, Product Management - Core Platform Foundations

Sr. Customer Success Manager, Strategic Account

Senior Customer Success Manager

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