Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,048 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 82% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 260 reviews)); "1) Work Life Balance is Good" ((in 222 reviews)); "The benefits are good!" ((in 157 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 47 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

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Genesys

Genesys reviews

4.2

83% would recommend to a friend

(418 total reviews)

Tony Bates

92% approve of CEO

82% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

418 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Jun 30, 2021

Genesys Review

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Good people, very knowledgeable with lots of experience

Cons

Slowly getting rid of the very experienced people to get rid of their high salaries

2.0

Jun 23, 2021

is okay

Consultant

Recommend

CEO approval

Business Outlook

Pros

working from home since last year. ceo is great and always communicates about empathy.

Cons

onegenesys is not real like people from other teams or countries do not usually provide help. empathy is always communicated but not really applied. we have leaders who do not really do anything and we have not felt the whole of 2020 but get promoted while we get all the work but get little increase or promotion.

5.0

Jun 12, 2021

A great company

Lead software engineer

Recommend

CEO approval

Business Outlook

Pros

Open time off Random time off

Cons

Salary isn't competitive for the area

Viewing 196 - 198 of 418 Reviews

Jobs at Genesys

Account Executive, Banking

Director, Sales, State & Local Government

Services Engagement Director

Senior Product Commercialization and Readiness Manager

Vice President, Global Strategic Experiences and Executive Programs

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Genesys

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Ratings by category

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is okay

A great company

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