Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,045 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "1) Work Life Balance is Good" ((in 215 reviews)); "Benefits are great" ((in 143 reviews)); "3) Good Management" ((in 98 reviews)); "great team and people to work with" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 49 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "Leadership sets the tone for the company and that tone has been very political, selfish, unempathetic, rampant with favoritism, and ripe with indecision around strategy and direction." ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Mar 18, 2018

my review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the location and its facilities

Cons

the conditions and the environment

2.0

Mar 15, 2018

Culture is accusatory and they do not care about your work/home balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Potential for good earnings -great products

Cons

-They schedule multi day onsite meetings and QBR's on company holidays and prime summer vacation weeks. Total disregard for families and spending time with them when kids are out of school. -PureEngage is dying and they are trying to revive it - get over it and move on. PureCloud is the way of the company - they should put their investment there. -They are so hyper focused on revenue. Even if you are not a sales rep you are threatened with not getting pay increases if our numbers are not reached. What about pay for a great job during this transition and merger. -Pay increases are pitiful - there is a pool of $ for an entire team. They rob Peter to pay Paul. If one person gets a promotion another person does not get a raise. Horrible motivator. -Customer support is not great so it is hard to feel confident that what you are selling the customer is going to work well for the customer. -So many layers of management you literally have no impact on the organization -Constantly send out reports on who is not reading a newsletter, or finishing a training 3 weeks before it is due. -They have too many ways for you not to get paid. Unattainable quotas, unrealistic expectations. They rolled out SMART and dock people comp if they do not use it but the detailed documentation is not defined yet. "it's coming...."

Genesys Response

8y

Thanks for your feedback. I hear you on the occasional meetings during holidays, however, as a global company, it's always a holiday somewhere. Most meetings are not mandatory and if you have a conflict, we usually record the most pertinent presentations. We also have Open Time Off in the US, so you can take whatever holidays you need to in order to spend time with your kids. Regarding our products, we are 100% committed to the success of ALL of our products - including but not limited to cloud based . I recommend you speak with your manager regarding your additional concerns, or come and see me - I'm based in Daly City as well. Best, Tracy (Tracy Cote, Chief People Officer)

4.0

Mar 14, 2018

Genesys PH

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Life and work balance

Cons

Assignment can sometimes be overwhelming

Viewing 1987 - 1989 of 2,711 Reviews

Jobs at Genesys

Litigation & Compliance Counsel

Senior Partner AI Architect

VP, Product Management - Core Platform Foundations

Senior Customer Success Manager

Genesys

Genesys reviews

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my review

Culture is accusatory and they do not care about your work/home balance

Genesys PH

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