Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,045 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "1) Work Life Balance is Good" ((in 215 reviews)); "Benefits are great" ((in 159 reviews)); "great team and people to work with" ((in 87 reviews)); "3) Good Management" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Bad hr and layoff without reason makes someone life ruined" ((in 49 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 16 reviews)); "unfair treatment and favoritism to others can be viewed" ((in 7 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Mar 28, 2018

Visionary company with scope for improvement

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Company is focused on making CX better day by day and focused on cutting edge technologies, Cloud, AI, Chat bots, Micro Services. A lot of opportunities are provided for self development and good e-learning resources are available. Company also conducts a unique global event exclusively for R&D and innovation is always encouraged at all levels.

Cons

For support functions - - Less tax saving options available - Not much support from local HR/finance department - No canteen/lunch facility in office.

2.0

Mar 27, 2018

So you want to be Iconic... how quaint.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hard to find them these days.

Cons

Company is over processed. They either do not work or people hide behind them. Pushing you to a process is the new, "Its not my job." Contradictions are every where. They want to cut expenses everywhere and charge customers for every individual service, yet think nothing of sending sales people for, team, regional and area QBRs.. so expensive and redundant. They sell Customer Experience / Customer Service technologies but treat customers poorly. Low level and middle management is not empowered to effect change at all. Many other departments are completely apathetic or arrogant to sales and customers. Products are old, tired and not meeting the market's needs, retrofitting legacy tech is cumbersome and expensive for both Genesys and Customers.

Genesys Response

8y

Thank you for taking the time to write. As the leader in the Customer Experience industry, we strive to be iconic in everything we do; it's a high bar and we work hard every day to meet this goal. I hope that all of our employees feel comfortable approaching our management team if they feel that there are steps we can take to continue to make Genesys a great place to work, and to continue to be the most trusted partner to our own customers. I see you've moved on; best of luck to you in your endeavors. ...Tracy Cote (Chief People Officer)

1.0

Mar 23, 2018

Avoid any roles in APAC

Account manager

Recommend

CEO approval

Business Outlook

Pros

It is a great company with a strong roadmap to ensure market leadership in the CX space. Great leadership at a global level. Strong products vs the competition.

Cons

In APAC the leadership is dominated by people who don't understand the business. Replacing many core people with outsiders who comes from non CX business. Promotions are based on who is closer to the MD rather than merit. Not a company you can build a long teem career

Viewing 1984 - 1986 of 2,711 Reviews

Jobs at Genesys

Customer Success Director

Customer Success, Director

Sr. Director, Customer Success

VP, Product Management - Core Platform Foundations

Sr. Customer Success Manager, Strategic Account

Genesys

Genesys reviews

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Visionary company with scope for improvement

So you want to be Iconic... how quaint.

Avoid any roles in APAC

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