Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Jan 12, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Lots of stuff going on, always something new

Cons

Can get confusing with so many things going on

3.0
Jan 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits are a plus, unlimited time off, free August Friday’s off, and end of year holiday time off. Great work life balance which is needed because the environment is stressful.

Cons

The whole department currently feels unstable. It can be hard to move within the department and the company, pay is not equitable to the market, other companies are paying more. Senior leadership is visibly overloaded and not able to focus enough on the team morale, layoffs created an overload of work for remaining team members, unbalanced targets/territories throughout the team, aggressive turnover, team is quickly losing diversity.

Viewing 214 - 216 of 2,706 Reviews

Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.