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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,707 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Oct 17, 2017

      Merger was very tough

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of really smart people. Very well organized. A master plan.

      Cons

      Being on the acquired side was not easy. A lot of processes to do simple jobs. Can take forever to get something done.

      1.0
      Sep 2, 2017

      Software Engineer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone gets an office. Unlimited vacation

      Cons

      Local upper management is horrible.

      3.0
      Jul 23, 2017

      No longer a "best place to work"

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys still seems to have industry leading products. But the spate of acquisitions in the last two years have completely changed the company for the worse. If you don't believe me, see the trends for Glassdoor ratings. In the past 2 years, it's gone down form 4.5 to 3.6 and sinking fast,

      Cons

      People who came in through acquisitions are given senior positions to the detriment of long time employees in spite of the acquired products being decommissioned (Angel). And existing employees are being asked to train their replacements in Chennai. Genesys software isn't good at Natural Language Understanding. Amazon put Alexa in the cloud with AWS/connect. Instead of focusing on threats to its very existence, senior management seems to be interested in just growing through acquisitions. And yes, they got a new logo, I see (Wonder what it cost).

      Viewing 217 - 219 of 2,707 Reviews
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      Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.