Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Oct 27, 2020

Comfortable place to work, similar to most tech corporations.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I feel trusted to do work without much supervision. No overbearing bureaucracy or strict processes in place. There are frameworks in place but every team is encouraged to make their own agreements and do what is appropriate for that particular team/project. Things can change fast here which feels great for personal growth, especially compared to larger tech corporations I've worked at in the past. I feel supported by my team and manager, I feel I also get to work closely with those in leadership positions. Unlimited PTO and a remote position are great perks. Beer, drinks, and snacks are free in the office. The environment is generally laid back compared to the "formal" nature of most corporate environments.

Cons

-No paid parental leave, which is inexcusable nowadays. -Max 401k contribution is $4,000 annually. While not inexcusable, it's literally a fraction of my previous employers. Lowest i've seen in years. -No RSUs/stock grants. For a company in an extremely high growth stage, with the results to prove it, this is something that needs to be considered. Too many competitors are offering this and we are losing talent because of it. Standard corporate problems, nothing out of the ordinary. Too many meetings where people are wasting time and not solving problems. Too many competing priorities without clear direction/plans from senior leadership. Too many people who are unfamiliar with the product are in leadership roles. Global workforce means you could have regular meetings well outside a standard 9 to 5. That said, Genesys is still a great place to work.

3.0
Dec 14, 2018

Structure needed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work life balance This company will give anyone a break even if they lack the experience. You can be literally hired off the street whether your former job was in retail or Food service industry.

Cons

Nepotism Silos Lack of communication down to all levels Executive management not accepting change

2.0
Dec 11, 2017

Management has a lot of work to do.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hard working staff that is committed to the product. Good benefits

Cons

Management is interested in bottom line and let's a lot of really talented people go. It also has a tendency to keep and promote staff from the old days.

Viewing 214 - 216 of 2,707 Reviews

Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.