Genesys reviews

Office of the CIO??? Maybe it should be called the travel office. Every conversation you have with the CIO, who also manages facilities, is about his latest travels on the company dime. If you want to run facilities and travel the globe great do that, but this company needs a real CIO. The other part you will get from our CIO is his stories about how he kicked HP Global Services out of Genesys. Telling them not to show up in his office in a suit and tie again, wear jeans and a polo shirt. Mr. CIO, be respectful, that is what a vendor is doing when they show up in a tie. Also, take ownership for your department. Stop pushing all of the complaints that are geared directly at you, to your low level supervisors and telling them it is their problem to solve. Working down to the VP/Sr. Director level. Wow, you guys are worse. Anytime an employees wants to meet with you to discuss an issue, you interrupt them to ask why can't you just get on board with the program. We would, if you had a program. But the only program you have is always saying yes to other parts of the business no matter what the request is. Also, it is OK to fail. As a matter of fact you have to fail in order to succeed, it is kind of like good and evil. One cannot live without the other. When anyone fails everyone has a look of terror on their faces as if someone is getting fired. Stop directing from fear, people don’t respect it. They fear it! When Don Brown was at the helm, we did not only fail from time to time but we were expected to fail. That was one of the only ways to truly learn what worked and what doesn’t. The managers and supervisor are currently the only thing holding this department together. They continue to take the beatings from employees and upper management caught in the middle. My hat goes off to you guys keep up the good work and don’t leave us. I am not sure what can be done to fix this department, but I know that it starts at the CIO and VP level.