Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 245 reviews)); "1) Work Life Balance is Good" ((in 219 reviews)); "The benefits are good!" ((in 151 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 87 reviews)); "Great leadership and company path" ((in 76 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 46 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 10 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,708 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

May 31, 2017

Working for a truly great company

Senior qa engineer

Recommend

CEO approval

Business Outlook

Pros

Fast growing. Talent, diligent and smart people, nice environment, great team spirit. The company really cares about the customer satisfaction and employee satisfaction. Flexible hours, great benefits, providing lots of training opportunities, fruits, yogurt, snack and video game... YOU WILL LEARN A LOT! Very innovative company - from both product and work culture perspective.

Cons

I can't think of any cons.

4.0

May 30, 2017

Sales

Recommend

CEO approval

Business Outlook

Pros

Very healthy balance sheet, by being privately held, the executive team and investors have great flexibility and control for growth opportunities. The Executive Leadership team is vey committed to employee well-being, Genesys shows strong sales worldwide, amazing brand recognition and a loyal customer base.

Cons

Innovation and entrepreneurship are too often stalled by mid management jockeying for petty visibility opportunities and/or personal agendas. Many very talented people are constantly “held back” for either ethnic reasons (lot’s of race, nationality and/or language bias in many groups) or for fear that they may “steal the light” from well established Genesys figures. Throughout the years I have witnessed many talented individuals being sidelined but able to find "enjoyable" and less visible opportunities within the company which they gladly accept because of the overall company culture and decent benefits.

Genesys Response

9y

Thanks for posting and for your overall positive sentiments about life at Genesys. One comment you made in particular is concerning to me, which is the suggestion that promotion decisions are influenced by inappropriate personal bias. We take great effort to be fair and objective in all of our employment decisions; I encourage you to approach me or your HR Partner if you have specific feedback on this topic. Thank you again for posting! ...Tracy Cote', Chief People Officer

1.0

May 30, 2017

Excellent business but not ideal employer

Software developer

Recommend

CEO approval

Business Outlook

Pros

Industry leader on track towards technological revolution. Excellent engineers.

Cons

Poor incentive mechanism with social ladder only open for old friend club Process over-complex driven by autocratic management More R&D moving to India.

Viewing 2230 - 2232 of 2,708 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

AI and Experience Orchestration Director (Sales Overlay)

Customer Success Director

Genesys

Genesys reviews

Company ratings over time

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Reviews by job title

Working for a truly great company

Sales

Excellent business but not ideal employer

Jobs at Genesys

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