Genesys reviews

Layoffs are happening and people are leaving. Some key talented people on the Purecloud side that will be a struggle for them to fill the void. Purecloud is going through growing pains. Customers are unhappy with the product and it is uncertain if it will succeed. Too many failures and with layoffs on everyone's mind (with people being leaving or being let go), it will be super difficult to make a quality product. Morale is super low. It was not uncommon to hear people downtalking the product lines and secret talks of who is leaving next. Check out the other reviews and you will see a trend.

The "merger" was actually not a merger at all, the former ININ employees in many departments felt demoted with various job duties stripped away or shifted to others (usually on Genesys side) with little to no communication. RIFs have almost become the norm and many VP and Senior level management from former ININ side have jumped ship to other companies or even left without another job. Going away celebrations are more common in Indy than welcome celebrations. Programs and processes are a mess, poor planning and execution is to blame. Systems are old school and typically paper based or the use of multiple systems to try to complete a process for 5,000 employees. Onboarding is confusing and Indy folks can barely answer basic questions anymore due to the archaic systems and processes.