Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Apr 27, 2017
Recommend
CEO approval
Business Outlook

Pros

• Laid back • A lot of smart people to work with • Great atmosphere and with work life balance • I am able to have my own office

Cons

There is a feel that there is a lack of leadership from the top.

1.0
Apr 27, 2017

Non existent employee experience

Recommend
CEO approval
Business Outlook

Pros

Flexibility to work remotely when needed (depends on your manager)

Cons

For a company that preach customer experience, they completely missed the mark when it comes to employee experience. A lot of favouritism, values staff who can sweet talk but no real work, petty politics that divided team member within the department, finger pointing cultures by the leaders.

5.0
Apr 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Here at Genesys, we have intelligent and caring colleagues. Every department at Genesys that I interacted with has inspiring, smart and totally real employees. Being yourself is important and encouraged. The mission of making Genesys a more open and connected place isn’t just a cool phrase, but it actually guides everything here. The diversity is better than any other company I’ve worked at and it’s getting even better in Daly City and other regions. The benefits are equal to all the major tech companies in San Francisco and after doing even further research, Genesys benefits are nothing short of incredible. The work is exciting and I feel good about having a secure future here. Some ININ employees are not happy with the merger and I can see they are posting arrogant reviews on Glassdoor, which is understandable. My suggestion for them is to be just a little bit more patient and at the end, everything will be okay. Patience is the key, so let’s not lose that thinking. If you are able to look in the mirror everyday and know that you are a good and loyal employee, that’s all that matters to Genesys. Your work is the best evidence there is, while Genesys works on this challenging merger. With that said, you will be given a lot of freedom at Genesys, but it’s also a responsibility to make sure you are doing things that are valuable to the company. If you work hard and can produce valuable output, you will be unreplaceable asset to the company. Genesys highly values their employees and you will recognize that after working here for at least 1 year.

Cons

I have been with the company for a few years now and I can tell you what’s real and what’s not. Genesys place is for real. Keep doing what you are doing!

Viewing 2248 - 2250 of 2,707 Reviews

Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.