Genesys reviews

When Genesys acquired ININ it was touted as a merger, and a merger of equals. That there would be an org structure that reflected that equality, and that there was real commonality in our cultures. Genesys even brought in Bain consultants during the initial phase. Reality is, Bain was a waste of money, there is no commonality between ININ and Genesys cultures, and it was a takeover not a merger. The combined org structure was a joke. There is not a single C-suite ININ employee left, a large number of the VP's have left, and there is a steady stream of disillusioned highly talented individual contributors who are taking decades of knowledge away with them. The Genesys director level, for the most part have inflated titles, and do work at a manager or team lead level rather than planning, vision, and setting direction. There are directors that have no direct reports, if that gives any indication of the over inflated titles floating around. Supposedly Indy is/was supposed to become the new G&A hub for Genesys, however the newly hired CFO is in Daly City (having moved from NY), what is that supposed to say? More merger spin to try and keep folks around until all the business systems are integrated after which there be a lot less need for some positions? After 5 months of being Genesys you can see the push for low cost Russian and Indian employees, and it will be interesting to see with Trumps H1-B changes whether there is an acceleration in movement of jobs to outside the US, rather than bringing them in. There are whole floors in Daly City that the primary languages are Russian, then Ukraine, then English. Not a bad thing for a multi-national company, but that would be more expected in say the St.Pertersburg office than California. The company is on the hook to a number of equity companies who are going to be wanting a return on their investment sooner or later. Running the company as cheaply as they can get by with seems to be the game plan.

It was good while it was still Interactive Intelligence in Indianapolis. Things started going downhill after the purchase of what would become the PureCloud group. Many people fighting for other's positions from within. After the Genesys acquisition this continued along with layoffs. Managers and Execs did not research or respect the value of longtime employees, instead made cuts based soley on single person's recommendation. Many others are leaving due to this hostile nature and silent cuts by Genesys. If you are still at an interactive intelligence location i would recommend finding another job as soon as possible. You can tell that Genesys didn't learn anything from the previous acquisition where the CEO mentioned that it had gone badly and didn't anticipate the company culture differences. They are repeating exactly that same mistake with Interactive Intelligence.