Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Mar 1, 2017

Not all smooth sailing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

open time off, company paid holidays, flexible work enviroment

Cons

I worked for ININ prior to the acquisition by Genesys. So far communication has been practically non-existent. Most of the leadership roles were filled with Genesys people even though the ININ leaders may have been more qualified. There is a general lack of trust with the Genesys leadership. It feels like they want to keep you in the dark. The environment is very siloed and people don't help each other if it isn't in their job description. There are managers from Genesys who have new teams in Indy, but haven't even taken the time to meet with them in the 3 months since the acquisition. There are still so many unknowns it is frustrating. They were in such a rush to close and Don was in such a rush to move on to his next project and sell that no one has taken the time to integrate properly. There are so many areas that don't have defined processes or a path forward.

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Genesys Response
9y
Thank you for your feedback. During this acquisition we are doing our best to provide strong communications, but I acknowledge during a time of uncertainty and change, even too much may not be enough. I see you’re from Indianapolis; in addition to company and department all hands meetings, communications to leaders, internal cross functional meetings, emails, newsletters, and intranet pages, in Indy we’ve also had several of our top leaders come and speak with teams, small groups, and conduct “open hours” drop in sessions for individuals to meet one-on-one. I hope you took advantage of some those meetings to learn more about the changes that are taking place and to share your feedback. If not, there will be more opportunities to do so. I encourage you to reach out to your local site leadership or the HR and Communications teams if you'd like to discuss live. We welcome your feedback, really. Tracy Tracy Cote, Chief People Officer
5.0
Feb 25, 2017

Strong Leadership

Recommend
CEO approval
Business Outlook

Pros

Great benefits, competitive salaries, work hard / play hard environment, leadership is focused on making the company iconic.

Cons

Change is slow, growing pains in the cloud business, several acquisitions has given a start/stop feel to product roadmap

3.0
Feb 23, 2017

.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, competitive pay, etc

Cons

Disorganized at times, no clear line for career advancement

Viewing 2275 - 2277 of 2,707 Reviews

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