Genesys reviews

- Extreme Dysfunction: Despite their latest attempt at being “One” by making t-shirts and mugs, Genesys still has extreme silos throughout their organization – requiring week-long tiger team meetings (along with an expensive consultant) on a regular basis to ensure that some level of collaboration occurs cross-functionally. - Poor internal communication: Genesys let most of the company in the dark for several months on the overall ININ integration strategy - and then came back with high-level power point presentation fluff. Not helpful. - Lack of Overall vision: Overall vision was poorly articulated and difficult to understand – especially from the CMO/CTO level. Perhaps by design? - No real innovation in Contact Center Industry: They run the same boring plays over and over. They rely on the same people to attend the same events and would rather ignore (or get rid of) the talent that festers on the bench.