Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "Work Life Balance is Good" ((in 220 reviews)); "Benefits are great" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 78 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 48 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 12 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Jan 19, 2017

Butcher Shop

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Saving money by cutting costs. All Services have been slashed to maximize Profit for Private Equity Firm Permira.

Cons

Everything is being moved overseas! Indy is being traded for India. Russia will be the new destination for tech jobs as soon as they can figure out what they just bought. Every week people are disappearing and many more rounds of layoffs are on the way. No communication in the company. Only good new reports as people try to manage up and stay off the Synergy Spreadsheet. Yes!, some stupid MBA learned this in business school and they actually have a spreadsheet that you are stack ranked on at all times so they can easily make the cuts. I got the hell out recently and took a lower paying job, but at least I can sleep at night now.

4.0

Jan 16, 2017

Channel Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very good Companie, very prepare colegues, very good place to work

Cons

Very instable, culture changes a lot

2.0

Jan 16, 2017

Had to sell to Genesys for a reason!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They tried to create a great company... but only about 3 people made all the decisions and trusted nobody but themselves. Could never scale do to severe trust issues within the executive team. Don and and board made decison to sell because they had no other choice. They forced a sale by going to a new sales model.

Cons

Execs all knowing, never took care of management or others. Hired the lowest cost IT in Indy, but could never figure out this was a failing model eventually. Again - could never scale.

Viewing 2308 - 2310 of 2,707 Reviews

Jobs at Genesys

IT Services Specialist

Direct Response Representative

Sr. Full Stack Engineer, Web

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Sr. Customer Success Manager, Strategic Accounts

Genesys

Genesys reviews

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Butcher Shop

Channel Manager

Had to sell to Genesys for a reason!

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