Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Jan 28, 2020
Recommend
CEO approval
Business Outlook

Pros

One of the best thing of GENESYS is the way this community works for the employees and for our customers. Iam part of LATAM TEAM and is one of the great place to work if you like customer experiences adventures.

Cons

some processes that we have sometimes are difficult to understand but we are changing this into an easier way to do things.

5.0
Jan 28, 2020
Recommend
CEO approval
Business Outlook

Pros

This is a company that has the "customer experience" in its DNA, both towards external entities (customers, partners, market) and inwards (employees and contractors).

Cons

We have a true best of breed set of solutions, sometimes we don't publish that enough.

Viewing 2344 - 2346 of 2,708 Reviews

Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.