Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 256 reviews)); "Work Life Balance is Good" ((in 219 reviews)); "The benefits are good!" ((in 152 reviews)); "3) Good Management" ((in 89 reviews)); "great team and people to work with" ((in 85 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 44 reviews)); "No training" ((in 20 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 9 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Jan 30, 2020

Genesys is awesome

Solutions consultant

Recommend

CEO approval

Business Outlook

Pros

If you want to be at the cutting edge of technology and be excited by what you do everyday then Genesys is the place to be. It is difficult to understand how anyone would leave and find a better place to work with brilliant people, be well compensated for your efforts and enjoy the many employee benefits.

Cons

Whilst it is understood we provide solutions to many of the largest companies & government enterprises there comes with this responsibilities and requirements around process and security. This is the only frustration.

5.0

Jan 30, 2020

Genesys - simply just a great company to work for

Product marketing director

Recommend

CEO approval

Business Outlook

Pros

A forward-looking business that is investing more in R&D than the next four biggest competitors in its sector. The drive to the cloud and a real focus on AI is making this company successful. The culture is great and as a home-based employee I have all the tools and information I need to get the job done

Cons

I cannot think of any right now

5.0

Jan 30, 2020

Great team at a great company!

Senior solutions consultant

Recommend

CEO approval

Business Outlook

Pros

Great software, fantastic colleagues and open working atmosphere with respect for each other!

Cons

Few days off compared to the industry.

Viewing 2341 - 2343 of 2,708 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Global Compensation Partner

Customer Success Director

Genesys

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Genesys is awesome

Genesys - simply just a great company to work for

Great team at a great company!

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